Customer story
How OneRen cut volunteer onboarding time by 43% with automated safeguarding workflows
OneRen needed a faster, more reliable way to manage volunteer intake, safeguarding checks, and communication across multiple community programs. By moving to Auralis, the team replaced fragmented admin with one connected workflow that scaled across every location.
43%
Onboarding time reduced
1,200+
Volunteer records centralized
18
Regional teams onboarded
The challenge
OneRen supports a wide range of local wellbeing, sport, and community programs. As volunteer participation grew, the team found itself relying on spreadsheets, inbox threads, and manual follow-ups to manage onboarding and safeguarding requirements.
Each local team had slightly different processes, which made it difficult for head office to maintain consistency, monitor completion status, and ensure every volunteer had the right checks in place before starting.
What changed
With Auralis, OneRen created a single onboarding journey for volunteers that included application capture, document requests, safeguarding checkpoints, approval stages, and automated reminders.
Regional coordinators could manage local applicants from one dashboard, while central operations gained a live view of progress across every branch. This reduced duplication, improved accountability, and made it easier to spot bottlenecks early.
The result
Within the first rollout phase, OneRen reduced volunteer onboarding time by 43% and significantly lowered the number of manual follow-up emails required from staff. Teams spent less time chasing paperwork and more time supporting volunteers and delivering programs.
The organization also gained a more consistent safeguarding process, stronger reporting, and a better volunteer experience from first application through approval.
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